Q. Where are you based?

A. We are a UK based company with the majority of our products also being made here. Our main office is based in Manchester City Centre.

Q. How long does shipping usually take?

A. Shipping times vary depending upon a number of factors such as brand, product, location, weight etc. but typically you can expect to receive your parcel within 4-10 days.

Q. What is your returns policy?

A. With the majority of our products we offer a free returns policy within 30 days of purchase.

Q. Are your products safe? 

A. Yes, every thing we sell has been fully tested and approved for your safety. Please do read further information provided within each products description for extenuating circumstances where a product may no be safe to use (e.g. pregnant women) 

Q. Do I need planning permission for some of these products? 

A. Yes, with Iglucraft you may need planning permission, however there is no need to worry as we offer a full set of documentation which will make the process simple. If needed, we can find someone to assist you or share contacts of previous clients in your area.

Q. How durable are these outdoor Saunas & Ice baths? 

A. Made by High Quality producers from the heart of the Nordics, known for their excellent craftsmanship and durable material choices. Thermory, the world's leader in sauna wood manufacturing, starts with responsibly sourced premium Spruce and then x-rays each board for internal flaws. Next, all premium materials are heated and infused with steam to ensure their durability for outdoor barrel sauna use. Once thermally modified, Northern Europe's finest Nordic Spruce takes on a distinctive rustic and refined look that compliments any outdoor space. We estimate our outdoor saunas will last over 30 years.